The latest updates from Ferny Crofts, along with their contact details can be found on their website at fernycrofts.org.uk. This update is dated 4th January 2021.
In this constantly evolving situation, we are monitoring advice from Government and Public Health England on a daily basis.
The office team are working to assist you with amendments to existing or past bookings, as well as helping you plan for future visits, however please contact by email rather than telephone for the most efficient response.
If your booking is or was unable to take place due to Coronavirus restrictions you have the following options: 1. 2020 Postponed Bookings
Bookings postponed from 2020 due to Coronavirus will be charged at the 2020 price rate. All additional bookings made by the same group or organisation in 2021 will be subject to 2021 prices. If bookings are further postponed to 2022, the 2022 price rate will apply.2. Cancellations enforced by Government or National Regulations
Where bookings cannot take place due to the enforced closure of Ferny Crofts, or restrictions imposed on the hirer by Government Departments or National Governing Bodies (eg The Scout Association), you will be entitled to a full refund of any monies paid, less any costs already incurred by Ferny Crofts in administering your booking. However, we would like to encourage you to move your deposit in full to alternative dates where possible.3. Cancellations by Hirer (Coronavirus)
Where customers do not wish to proceed with a booking but cancellation is not legally or otherwise enforced as defined above, and the hirer chooses not to rearrange their booking to new dates, a 50% refund of the accommodation deposit will be arranged.
If you have any questions, please contact us by email at [email protected]
Please note that we are working with a much smaller team at present, but be assured that we shall aim to respond within a couple of days. We are unable to monitor phone lines during regular hours, so please contact us by email for the most efficient response time.
Thank you for your patience. We look forward to welcoming you to Ferny Crofts again soon. In the meantime we hope you are keeping safe and well.